Spa Bathtub Delivery Problems

Purchasing bathroom products over the Internet is different than going down to your local home improvement center or plumbing supply warehouse. There can be difficulties returning these products, along with a the possibility of paying return shipping costs. Before you make the purchase, find out what their return policy is. You don't want to be stuck with any additional costs, if you're unhappy with the bathroom fixtures.

Here's a story some of you will understand or sympathize with, if you already had problems with Internet purchases.

I was in the process of remodeling a bathroom, when the tub we ordered over the Internet arrived with a couple of problems and needed to be returned to the supplier. The good news for this bathroom remodeling project, is that I refused to start the job until the bathtub had arrived safely to the property. This eventually would say me and the homeowner lots of grief.

The bathtub arrived about 2 1/2 weeks later than it was supposed to. I can deal with this, because this seems to be how most people do business today. Over promise and under deliver, seems to be a standard way of doing business when the economy is going pretty good.

The homeowner upon my suggestion had the truck delivery person open the box to make sure the bathtub was not damaged. Neither the truck driver or the homeowner could find anything wrong with the bathtub. I got the news and headed over to the home to look at the bathtub. Everything looked great except for one thing, there's always got to be one thing wrong, doesn't that just seem to be the way things are.

When I examine the bathtub, there was a flexible copper bathtub overflow pipe that was damaged. I spent about 45 minutes trying to repair the pipe, until I got frustrated and asked the homeowner if they could take a picture of the damage, contact the company and then ask for a replacement parts that we could install ourselves.

The homeowner wasn't happy with the problem. Then I noticed another problem, the bathtub was supposed to operate off of 220 V and had a regular 110 V plug installed on the electrical cord, coming from the spa motor. Now the homeowner just wasn't unhappy, he was extremely upset with the delay and the damage.