Returning Spa Bathtub - Internet Purchase
This is the conclusion to spa bathtub delivery problems
and the problems, that the homeowners had returning their bathtub. I was
amazed at what you are about to read but this nevertheless is a true
story and needed to be told. If this story can stop one person from
dealing with the same problems that we had to deal with, then it was a
success.
The homeowner took pictures of the bathtub and e-mailed them to the
company, (that was located about 25 miles from their home). The company
sent out a replacement pipe for the bathtub overflow but gave us the
runaround, when it came to answering our question about the 220 V
bathtub that we had ordered.
I forgot to mention the one thing about the 220 V bathtub, the house
electrical wiring had already been purchased and installed ahead of
time, when previous remodeling was done to the home. The electrical
wiring alone without the labor cost almost $200. The homeowner had
anticipated and planned ahead for his new bathroom remodel.
Finally the company returns an e-mail to the homeowner, the e-mail
mentioned that the bathtub they ordered, didn't have a 220 V electrical
system and the website mentions it quite clearly, that this model comes
with a 120 V spa motor. The homeowner went back to the website and sure
enough it said 120 V spa motor, with that model number. The company had
changed the webpage after we had ordered the bathtub. It might be
starting to sound bad for the homeowner, but.
The homeowner had copied, dated and saved the original Web page, along
with the installation instructions at the time of her purchase. When she
contacted the company, by e-mail of course, (they never answered the
telephone), and mentioned that she had the previous webpage saved on her
computer and that the current one had been changed, after her purchase,
they never bothered to replied again.
She contacted her credit card company and explained the problem to them
and they took care of it. They took the money back from the company and
gave them 90 days to explain themselves. The credit card company ended
up giving the bathtub supply company their money back, after the 90
days, with no explanation to the homeowner. The homeowner contacted the
credit card company and ask for an explanation, then the credit card
company gave the homeowner back her money.
Does all this sound confusing. I'm writing this article at the end of
the 11 months from ordering the bathtub. The bathtub is sitting in the
homeowner's garage and the company has refused to pick it up. You might
be thinking along the lines of, well at least she got a free bathtub out
of it, but she still doesn't have her bathroom done and that's the
biggest priority to her.
Try to use credit cards for your purchases that will help you, if there
is a problem.