How To Score Big Points With The Homeowner
If you're serious about staying in business for a long
time and you like working in the remodeling business, I would like to
share a couple of things with you that could help you score big points
with the homeowner.
1. Never lie to the homeowner. If you're the kind of remodeling contractor who is always telling the homeowner that you can do this or that you can do that, but you really can't, I suggest that you stop telling these lies and start focusing on the things you can actually do.
2. Don't overcharge the homeowner. If you're the type of contractor that looks at the kind of car that your prospective client is driving and then give them a price accordingly, I suggest that you stop doing this. Nobody wants to be overcharged, including yourself; treat others as you would like to be treated.
3. Don't used unskilled labor. This can become a big problem once remodeling contractors start to get more work than they can actually handle. They will hire other workers who might not be qualified and this can create big problems between the homeowner and the contractor in the future. Especially if the remodeling work fails to last very long.
4. Always clean up your mess at the end of the day. This would also include protecting your client’s possessions. Make sure that you have enough protective coverings to protect their furniture and flooring from construction debris.
If you're a remodeling contractor and you're serious about building a quality construction company, you should print this out and read it on a weekly basis.