Home Damage Emergency Three States Away

I was watching TV about eight o'clock in the evening, when I received a telephone call from a hysterical woman. When I answered the phone, all I could hear from her was,” Help me, you've got to help me. My home is flooded, I just got home and there's water everywhere.”

I received a phone call on my cell phone, which at the time was my main business telephone number. I was trying to calm her down and at the same time, trying to give her instructions, to shut the water off to the home. I ask her if there were any neighbors that could help her. Do you know anyone in the neighborhood that would come over and help you turn the water off, so that you can stop it from flooding your home? “I don't have anyone,” she said.

I finally got her to calm down by telling her that I wasn't going to hang up the phone, until the water was turned off. It took another 10 minutes, but we got the water shut off to her house. From her description of the water damage, I knew that a large water pipe had broken.

I told her that I didn't want her walking around the wet floor, in case there was an electrical problem. She could've got electrocuted. She asked me if I could come over and look at the damage, I ask for her address, before realizing that she was three states away.

She created an emergency home repair contractors list that had my name on, but mine was the only name on her list. She had my address, but thought that I was a nation wide emergency repair contractor. I was in California and she was in Colorado. Funny things like these have happened throughout my career working in construction and I expect more in the future.

When you create your emergency home repair contractors list, make sure that you have at least three contractors on it.